Reservationist - Luxury Boutique Hotel & Spa - Stellenbosch
via Hospitality Jobs Africa · Stellenbosch, Western Cape
- Pay
- Market related
- Type
- Permanent
- Experience
- 1–3 years
- Level
- Senior
- Sector
- Hospitality & Catering
- Closes
- in 60 days
- Recruiter
- Hospitality Jobs Africa · All jobs at Hospitality Jobs Africa
About the role
Our client is seeking an experienced and professional Reservationist to join the reservations team at an exclusive luxury hospitality property in Stellenbosch.
The successful candidate will be responsible for managing accommodation enquiries and bookings accurately while delivering exceptional guest service and maximising reservation opportunities.
This position requires someone with excellent communication skills, strong attention to detail and previous experience within a luxury hotel or five-star hospitality environment.
- Handle telephone, email and online reservation enquiries professionally.
- Process accommodation bookings, provisional reservations and confirmations.
- Maintain accurate guest details, deposits, rates and special requests.
- Update the Property Management System (PMS) and guest records.
- Monitor daily arrivals and ensure reservations are confirmed.
- Manage bookings received through online travel agents (OTAs).
- Maximise revenue through upselling and effective enquiry conversion.
- Apply cancellation and no-show policies accurately.
- Maintain knowledge of accommodation categories, rates and promotions.
- Assist with concierge arrangements and pre-booking additional services.
- Coordinate guest information with Front Office, Sales and Operations.
- Maintain professional relationships with guests and travel agents.
What they're looking for
- Grade 12 essential.
- Hospitality, Travel or Tourism qualification advantageous.
- Preferably 2–3 years' reservations experience.
- Previous five-star hotel or luxury hospitality experience preferred.
- Experience using PMS and OTA booking platforms.
- Excellent written and spoken English.
- Strong sales and guest-service skills.
- Understanding of leisure, corporate, group and FIT reservations.
- Excellent administrative accuracy and organisational ability.
- Professional telephone and email etiquette.
- Able to work under pressure and manage multiple enquiries.
- Willing to work rotational shifts, weekends and public holidays.
Salary & Benefits
- Salary: Market Related / Cost to Company
- Location: Stellenbosch, Western Cape
- Employment: Full-time
- Work Arrangement: On-site
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