Receptionist - Luxury Hospitality Property - Northern Natal
via Hospitality Jobs Africa · Northern Natal, KwaZulu-Natal
- Pay
- R 6 000 – R 7 500 per month
- Type
- Permanent
- Experience
- 1–3 years
- Level
- Mid-level
- Sector
- Hospitality & Catering
- Closes
- in 60 days
- Recruiter
- Hospitality Jobs Africa · All jobs at Hospitality Jobs Africa
About the role
Our client is seeking an experienced and professional Receptionist to join the Front Office team at an established luxury hospitality property in Northern Natal.
The successful candidate will be the welcoming first point of contact for guests and must demonstrate excellent communication, strong administration and the ability to deliver warm, efficient hospitality.
This is a guest-facing position requiring someone who is organised, confident and comfortable working within a professional hospitality environment.
- Welcome guests and manage check-in and check-out procedures.
- Handle guest enquiries, requests and Front Office administration.
- Process reservations and update guest information accurately.
- Operate the property's reservation and management systems.
- Manage telephone and email communication professionally.
- Assist guests with information about facilities and activities.
- Coordinate guest requirements with relevant departments.
- Process guest accounts and payments according to procedures.
- Maintain accurate Front Office records and shift handovers.
- Resolve guest concerns professionally and efficiently.
- Maintain excellent reception presentation and service standards.
What they're looking for
- Matric essential.
- Hospitality or Front Office qualification advantageous.
- Minimum 3 years' Front Desk experience within hospitality.
- Experience using a property management system.
- Opera Cloud experience advantageous.
- Excellent written and spoken English.
- Strong administrative and organisational skills.
- Professional presentation and excellent telephone etiquette.
- Warm, confident and guest focused.
- Able to multitask and remain calm under pressure.
- Willing to work shifts, weekends and public holidays.
- Able to commute reliably to work in Northern Natal.
Salary & Benefits
- Salary: R6,000 – R7,500 per month
- Provident Fund: 7% company contribution to Momentum Provident Fund after probation
- Medical Aid: 50% company contribution to Momentum Medical Aid, if elected, after probation
- Accommodation: Live-out
- Location: Northern Natal
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