Junior Operations Coordinator/Admin/Customer Service (Telecoms/Fibre) on-site (TB)

Pay

Market related

Type

Permanent

Sector

Telecommunication Services

Closes

in 30 days

Recruiter

Mediro ICT · All jobs at Mediro ICT

About the role

MANDATORY: MUST LIVE WITHIN 10KM – 15KM RADIUS OF ALBERTON.

South African citizens only and permanent vacancy.

Full-time onsite in Alberton (This is not hybrid or remote work).

Minimum of 1 years’ experience in a similar role working in an operations environment.

Experience working within Telecommunications, Fibre, Cellular Network, Engineering, Construction or Technical environments will be highly advantageous.

Clean ITC/credit record and no criminal record.

Reference: Junior Operations Coordinator (TB)

Salary package:

CTC market-related and negotiable (depending on the candidate’s skills, experience & qualifications).

First 3 months of probation period includes only the basic salary.

After the 3-month probation period compulsory benefits kick in namely Discovery Key Core Plus medical aid (50% employee contribution & 50% employer contribution) and the Group Life Cover which is 100% paid by the employer.

Main job functions:

• Telecoms Company is recruiting a Junior Operations Officer / Administrator to provide administrative and operational support to the Operations Division.
• The successful candidate will be responsible for coordinating and scheduling fibre installations, communicating with clients, handling client queries, conducting follow-up calls after completed installations, maintaining accurate operational records and liaising with internal technical and installation teams.
• The role requires a highly organised, customer-focused and proactive individual who is comfortable communicating with clients via telephone, email and other communication platforms, and who can ensure that customer requests and installation-related matters are followed through to completion.

Job functions:

Client Liaison & Customer Service:

• Handle incoming client queries professionally and efficiently.
• Communicate with clients via telephone, email and other relevant communication channels.
• Provide clients with updates regarding installation bookings, appointments and progress.
• Confirm client availability for scheduled installations.
• Assist clients with basic operational queries and ensure that more complex matters are escalated to the appropriate department.
• Maintain professional and positive relationships with clients.

Installation Scheduling & Coordination:

• Schedule and book new fibre/telecommunications installations.
• Contact clients to arrange suitable installation dates and times.
• Coordinate installation appointments with technicians and field installation teams.
• Confirm installation details with both clients and internal teams.
• Monitor scheduled installations and communicate any changes, delays or cancellations to clients.
• Reschedule appointments where required.
• Ensure that installation information is accurately captured and communicated.

Installation Follow-Ups:

• Conduct follow-up calls with clients after installations have been completed.
• Confirm that the installation was completed successfully.
• Establish whether the client is satisfied with the installation and service received.
• Identify any outstanding installation, technical or customer service issues.
• Record client feedback accurately.
• Escalate unresolved issues to the relevant technical or operational team.
• Follow up on outstanding matters to ensure that they are resolved within an appropriate timeframe.

Operations Administration:

• Provide general administrative support to the Operations Division.
• Capture and maintain accurate customer and installation information.
• Update CRM, ticketing or operational systems with relevant information.
• Maintain installation schedules and status reports.
• Track outstanding installations and customer queries.
• Ensure that operational records and documentation are accurate and up to date.
• Prepare basic reports, spreadsheets and operational summaries when required.
• Assist with general administrative duties within the Operations Division.

Internal Coordination:

• Liaise with Sales, Technical Support, Field Technicians, Installers and other internal departments.
• Communicate customer requirements and installation information accurately.
• Follow up with internal teams regarding outstanding customer matters.
• Escalate installation delays, failed installations, customer complaints or technical issues to the appropriate person.
• Assist the Operations Manager with ad-hoc operational tasks and projects.

What they're looking for

• Matric / Grade 12.
• Proficiency in Microsoft Office, particularly Outlook, Word and Excel.
• Minimum of 1 years’ experience in a similar role working in an operations environment.
• Experience working within Telecommunications, Fibre, Cellular Network, Engineering, Construction or Technical environments will be highly advantageous.
• Strong telephone etiquette and professional communication skills.
• Ability to communicate confidently with customers from different backgrounds.

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