Fibre Installation/Technical/Site Manager (Telecoms) on-site (TB)

Pay

Market related

Type

Permanent

Sector

Telecommunication Services

Closes

in 27 days

Recruiter

Mediro ICT · All jobs at Mediro ICT

About the role

South African citizens only.

Permanent vacancy.

Full-time onsite in Alberton (This is not hybrid or remote work).

Travelling: Must be prepared to do ad-hoc travelling between the Alberton branch and the Troyeville branch in Johannesburg CBD. Regular travelling to installation/construction sites is mandatory within the entire Gauteng area. Petrol travel costs will be reimbursed.

Minimum of 5 years’ work experience required within a Telecoms/Fibre Company.

Minimum of 3 years’ experience is required as a Fibre Technical Manager.

Overtime and standby will be required.

Weekend work: Installations might require weekend work (ad-hoc basis).

Must have a valid driver’s license and own car.

Experience in the Telecoms/ISP/Fibre industry is required.

Clean ITC/credit record and no criminal record.

Reference: Fibre Technical Manager (TB)

Salary package:

CTC market-related and negotiable (depending on the candidate’s skills, experience & qualifications).

First 3 months of probation period includes only the basic salary. After the 3-month probation period compulsory benefits kick in namely Discovery Key Core Plus medical aid (50% employee contribution & 50% employer contribution) and the Group Life Cover which is 100% paid by the employer.

Travelling involved:

• Full-time onsite in Alberton (This is not hybrid or remote work).
• Travelling: Must be prepared to do ad-hoc travelling between the Alberton branch and the Troyeville branch in Johannesburg CBD. Regular travelling to installation/construction sites is mandatory within the entire Gauteng area. Travelling might include regions outside of Gauteng. Petrol travel costs will be reimbursed.

Location:

• Regular travelling to installation/construction sites is mandatory within the entire Gauteng area.
• Travelling will also include regions outside of Gauteng depending on installation/project requirements. Petrol travel costs will be reimbursed.
• Locations will include city business areas (companies), residential areas (houses and locations/townships).

Overtime, standby and weekend work:

• Due to the nature of the work overtime and standby will be required and sometimes fibre installations might be done over weekends.

Industry experience:

• Experience in the Telecoms/ISP/Fibre industry is required.

Main job function:

• The Fibre Technical Manager will be responsible for managing, supervising and coordinating a team of approximately 12 Fibre Technicians responsible for the installation, activation, maintenance and fault-finding of Fibre-to-the-Home (FTTH) and Fibre-to-the-Business (FTTB) services.
• The successful candidate will ensure that all fibre installations and technical work are completed safely, efficiently, professionally and in accordance with company, customer and industry standards.
• The role requires a strong combination of technical fibre knowledge, people management, field operations, customer service, quality control and problem-solving skills.

Team Management & Supervision:

• Manage and supervise a team of approximately 12 Fibre Technicians.
• Allocate daily jobs, installations, fault calls and maintenance work to technicians.
• Monitor technician workloads, productivity and performance.
• Conduct daily team briefings and communicate operational priorities.
• Provide technical guidance, coaching and mentorship to technicians.
• Monitor attendance, punctuality, productivity and adherence to company procedures.
• Conduct performance reviews and address performance issues where required.
• Identify training and development requirements within the technical team.
• Ensure technicians maintain a professional appearance and conduct when visiting customers.
• Manage disciplinary matters in accordance with company policies and procedures.

FTTH & FTTB Installations:

Oversee the successful completion of fibre installations for both residential and business customers, including:

• Fibre-to-the-Home (FTTH) installations.
• Fibre-to-the-Business (FTTB) installations.
• New customer installations.
• Fibre extensions and internal fibre installations.
• Fibre termination and connection.
• ONT installation and configuration.
• Router/network equipment connectivity.
• Fibre testing and signal-level testing.
• Activation and commissioning of customer services.
• Ensuring installations meet required technical and quality standards.

Technical Support & Troubleshooting:

• Provide technical assistance to Fibre Technicians when they encounter complex installation or network problems.
• Assist with troubleshooting fibre connectivity and signal issues.
• Investigate recurring technical faults and identify root causes.
• Oversee fibre fault-finding and repair activities.
• Review OTDR and other fibre test results where applicable.
• Assist with fibre splicing, termination and testing issues.
• Escalate major or network-related faults to the appropriate technical/network team.
• Ensure faults are resolved within agreed turnaround times.

Quality Control:

• Conduct quality inspections and audits of completed installations.
• Ensure technicians follow approved installation methodologies and standards.
• Ensure fibre cabling is installed neatly, securely and professionally.
• Check fibre terminations, connections and equipment installations.
• Ensure technicians complete all required testing before closing jobs.
• Review photographs, job cards, test results and installation documentation.
• Identify recurring quality problems and implement corrective action.
• Conduct spot checks on technicians' work at customer premises.
• Ensure customer premises are left clean and in an acceptable condition following installations.

Operations & Job Management:

• Coordinate daily field operations and technician schedules.
• Monitor the allocation and completion of installation and fault tickets.
• Ensure jobs are completed within agreed Service Level Agreements (SLAs).
• Monitor outstanding, delayed and escalated jobs.
• Ensure technicians update job statuses accurately and timeously.
• Liaise with the Operations/NOC/Customer Service teams regarding job progress.
• Escalate delays, access problems, technical issues and customer complaints.
• Monitor first-time-right installation rates and repeat call-outs.
• Identify opportunities to improve technician productivity and operational efficiency.

Customer Service:

• Ensure technicians maintain a professional and customer-focused approach.
• Assist with escalated customer technical complaints.
• Investigate customer complaints relating to installations, workmanship or technician conduct.
• Liaise with customers where technical issues require management intervention.
• Ensure customer expectations are managed throughout the installation process.
• Maintain a high level of customer satisfaction.

Health & Safety:

• Ensure technicians comply with all company health and safety requirements.
• Ensure technicians use the correct Personal Protective Equipment (PPE).
• Ensure safe working practices are followed at residential, commercial and construction sites.
• Ensure technicians are appropriately equipped and trained for field work.
• Conduct or coordinate safety inspections where required.
• Report accidents, incidents and unsafe working conditions.
• Ensure compliance with relevant occupational health and safety requirements.

Tools, Equipment & Vehicles:

• Ensure technicians have the necessary tools and equipment to perform their work.
• Monitor the condition and availability of fibre installation and testing equipment.
• Ensure equipment is properly maintained and accounted for.
• Monitor company vehicles and ensure technicians adhere to vehicle policies.
• Manage stock requirements for fibre, connectors, cables, ONTs and other installation materials.
• Liaise with procurement/stores regarding stock shortages and equipment requirements.

Reporting & Administration:

• Prepare daily, weekly and monthly operational reports.
• Monitor technician productivity and job completion statistics.
• Track installation volumes, fault resolution, outstanding jobs and SLA performance.
• Report on technician performance and operational challenges.
• Maintain accurate records of installations, faults and maintenance activities.
• Analyse recurring faults and installation failures.
• Provide management with recommendations for improving operational performance.

Required Skills & Competencies:

• Strong leadership and people-management skills.
• Excellent technical problem-solving ability.
• Strong organisational and planning skills.
• Ability to manage a busy field-based technical team.
• Excellent communication skills.
• Customer-service orientation.
• Ability to work under pressure and meet deadlines.
• Strong attention to detail.
• Ability to prioritise multiple installations and faults.
• Strong decision-making ability.
• Conflict-resolution skills.
• Good administrative and reporting skills.
• Ability to coach and develop technicians.
• Strong understanding of operational KPIs and SLAs.
• Professional and hands-on management approach.

What they're looking for

Qualifications & experience required:

• Grade 12/Matric.
• Relevant technical qualification/courses completed in the telecommunications, fibre optics or networking would be advantageous. Fibre-related certifications/training would be advantageous.
• Microsoft Office (Word, Excel, Outlook).
• Minimum of 5 years’ work experience required within a Telecoms/Fibre Company.
• Minimum of 3 years’ experience is required as a Fibre Technical Manager.
• Proven experience managing technicians, preferably a team of at least 8 to 10 fibre technicians.
• Hands-on experience with FTTH and/or FTTB installations.
• Experience with fibre fault-finding, testing and troubleshooting.
• Experience with ONTs, routers and basic network connectivity.
• Experience working with fibre installation and testing equipment.
• Experience dealing with residential and/or business customers.

Technical skills and knowledge required (should have a sound understanding of):

• FTTH and FTTB networks.
• Fibre optic cables and infrastructure.
• Fibre termination.
• Fibre splicing.
• Fibre testing and fault-finding.
• OTDR testing would be advantageous.
• Optical power/light-level testing.
• ONTs and routers.
• Basic IP networking.
• GPON/EPON technology would be advantageous.
• Fibre distribution points and related infrastructure.
• Fibre installation standards and best practices.

More jobs in Johannesburg · All jobs at Mediro ICT