Duty Manager - Luxury Safari Lodge - Garden Route
via Hospitality Jobs Africa · Garden Route, Western Cape
- Pay
- Market related
- Type
- Permanent
- Experience
- 1–3 years
- Level
- Senior
- Sector
- Hospitality & Catering
- Closes
- in 60 days
- Recruiter
- Hospitality Jobs Africa · All jobs at Hospitality Jobs Africa
About the role
Our client is seeking an experienced, professional and hands-on Duty Manager to join a luxury safari lodge in the Garden Route, Western Cape.
This position is ideal for a hospitality professional with strong Front of House, restaurant operations and staff-management experience, who is passionate about exceptional guest service and maintaining high operational standards.
The successful candidate will report to the Lodge Manager and take responsibility for smooth daily operations, guest satisfaction and effective team supervision.
- Oversee daily Front Office and restaurant operations.
- Welcome guests, manage enquiries and resolve service concerns.
- Maintain exceptional guest relations and hospitality standards.
- Coordinate daily lodge activities with departmental managers.
- Allocate staff duties, prepare schedules and manage shifts.
- Monitor employee performance and provide practical training.
- Conduct guest-room and public-area inspections.
- Ensure cleanliness, presentation and service standards are maintained.
- Identify operational risks and implement appropriate controls.
- Use the Property Management System (PAN) confidently.
- Prepare clear operational reports and management handovers.
- Resolve day-to-day operational challenges promptly and professionally.
- Support the Lodge Manager in maintaining an efficient, guest-focused operation.
What they're looking for
- Minimum 3 years' experience in Front of House, restaurant operations or a similar hospitality position.
- Previous luxury lodge or hotel experience advantageous.
- Strong guest-relations and customer-service skills.
- Excellent spoken and written English.
- Good computer literacy and confidence using hospitality systems.
- Experience with PAN Property Management System advantageous.
- Strong leadership, communication and staff-development skills.
- Basic understanding of South African labour legislation and disciplinary procedures.
- Excellent organisational and reporting abilities.
- Able to make sound decisions and remain calm under pressure.
- Professional, assertive, patient and detail orientated.
- Flexible to work shifts and respond to operational requirements after hours.
- Valid Code B driver's licence essential.
Salary & Benefits
- Salary: Market Related / Negotiable
- Location: Garden Route, Western Cape
- Employment: Full-time
- Accommodation: Live-in
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